Effective Date: July 29, 2026

At Macali Enterprise, we strive to process and deliver your orders quickly and securely across India.

Order Processing

• Orders are typically processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festivals, promotional events, or unforeseen circumstances, processing times may be slightly longer.

Delivery Timeline

• Standard delivery is generally completed within 3–10 business days, depending on the delivery location.
• Remote or difficult-to-reach locations may require additional delivery time.
• Delivery timelines are estimates and are not guaranteed.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping offers, when available, are subject to the terms specified during the promotion.

Order Tracking

Once your order is shipped, a tracking ID and courier details will be shared via email, SMS, or WhatsApp (where applicable).

Delivery

Please ensure that the shipping address and contact details provided are accurate. Macali Enterprise shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with your order details and clear photographs of the product and packaging. Claims received after this period may not be accepted.

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Shipping Disclaimer

• Delivery dates are estimates and may be affected by weather conditions, natural disasters, strikes, transportation disruptions, government restrictions, or other events beyond our reasonable control.
• Macali Enterprise is not liable for delays caused by courier partners after dispatch.
• Risk of loss or damage passes to the customer upon successful delivery to the shipping address provided.
• We reserve the right to refuse, cancel, or hold any order in cases of suspected fraud, pricing errors, stock unavailability, legal compliance requirements, or circumstances beyond our control. In such cases, any eligible payment received will be refunded in accordance with applicable Indian laws.
• By placing an order on our website, you agree to this Shipping Policy and Disclaimer.

You may also want to include a sentence linking this page to your Return & Refund Policy and Terms & Conditions for a more complete, legally consistent e-commerce website.