Cancellation Policy

                                     

Effective Date: 29-July-2026
Last Updated:  29-July-2026

At Macali Enterprise, we are committed to providing a transparent and customer-friendly shopping experience. This Cancellation Policy applies to all orders placed through www.macalienterprise.com and should be read together with our Refund Policy, Return Policy, Terms & Conditions, and Privacy Policy.

This policy has been drafted keeping in view the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws of India.

 

 

1. Order Cancellation by Customer

Before Order Confirmation

You may cancel your order at any time before it has been confirmed for processing.

No cancellation charges will apply.

 

 

After Order Confirmation but Before Dispatch

If your order has been confirmed but has not yet been packed or dispatched, you may request cancellation by contacting our Customer Support.

Cancellation requests are subject to verification and approval.

If approved:

  • The full amount paid (excluding any non-refundable payment gateway charges, where applicable by law) will be refunded to the original payment method.

 

 

After Dispatch

Once an order has been dispatched from our warehouse, it cannot be cancelled.

If eligible under our Refund & Return Policy, you may initiate a return after receiving the product.

 

 

2. Subscription Orders (If introduced)

If Macali Enterprise introduces subscription-based purchases in the future:

  • Customers may cancel future recurring orders before the next billing date.

  • Cancellation will stop future billing only.

  • Orders already processed cannot be cancelled.

 

 

3. Orders Already Delivered

Delivered orders cannot be cancelled.

Customers may request a return or replacement only if eligible under our Refund & Return Policy.

 

 

4. Custom or Promotional Orders

The following orders are generally non-cancellable after confirmation:

  • Limited edition products

  • Festival offers

  • Combo packs created specifically for promotions

  • Bulk or corporate orders

  • Customized packaging

  • Gift boxes prepared specifically for the customer

Unless required under applicable law.

 

 

5. Cancellation by Macali Enterprise

Macali Enterprise reserves the right to cancel any order, in whole or in part, in situations including but not limited to:

  • Product becomes unavailable

  • Pricing error

  • Technical error

  • Duplicate order

  • Failed payment verification

  • Suspected fraudulent transaction

  • Violation of our Terms & Conditions

  • Incorrect customer information

  • Delivery restrictions beyond our control

  • Orders flagged by our fraud prevention systems

If an order is cancelled by us after payment has been received, a full refund of the amount actually paid will be initiated to the original payment method.

 

 

6. How to Cancel an Order

Customers may request cancellation by contacting us with:

  • Full Name

  • Order Number

  • Registered Email Address

  • Registered Mobile Number

  • Reason for Cancellation

Cancellation requests are processed during business hours.

 

 

7. Refund for Cancelled Orders

Where cancellation is approved:

  • Refunds will be initiated within 5–10 business days.

  • The amount will be credited to the original payment method used during purchase.

  • Actual credit timelines depend on your bank, card issuer, UPI provider, or payment service provider and may take additional time. 

 

 

8. Orders That Cannot Be Cancelled

Cancellation requests may not be accepted if:

  • The order has already been dispatched.

  • The product has been delivered.

  • The product has been opened or used.

  • The request violates this policy.

  • Fraudulent activity is suspected.

  • Required verification cannot be completed.

 

 

9. Payment Failures

If payment is unsuccessful and no amount has been debited, no cancellation is necessary.

If your bank account is debited but the order is not confirmed due to a technical issue, the amount is generally reversed automatically by the payment gateway or banking partner within the applicable banking timelines. If you do not receive the reversal within a reasonable period, please contact our customer support with the transaction details.

 

 

10. Fraud Prevention

To protect our customers and business, we reserve the right to:

  • Verify customer identity

  • Verify payment information

  • Request additional documentation

  • Refuse suspicious orders

  • Cancel orders involving fraudulent, abusive, or unauthorized activity

Such actions are taken to ensure secure transactions and protect all customers.

 

 

11. Force Majeure

Macali Enterprise shall not be liable for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fire

  • Pandemic or epidemic

  • Government restrictions

  • Labour disputes

  • Courier disruptions

  • Internet or payment gateway outages

  • Acts of war or civil unrest

 

 

12. Limitation of Liability

Our liability in relation to any cancelled order shall be limited to refunding the amount actually received from the customer for the cancelled order, subject to applicable law. We shall not be liable for any indirect, incidental, consequential, or special damages arising from cancellation.

 

 

13. Changes to This Policy

Macali Enterprise reserves the right to modify or update this Cancellation Policy at any time. Any changes will become effective upon publication on our website. Customers are encouraged to review this policy periodically.

 

 

14. Governing Law and Jurisdiction

This Cancellation Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the location of Macali Enterprise's registered office, unless otherwise required by applicable consumer protection laws.

 

 

15. Contact Us

If you have any questions regarding this Cancellation Policy or wish to request an order cancellation, please contact us:

Macali Enterprise
Website: www.macalienterprise.com
Email: contact@macalienterprise.com 

Whatsapp: 8296826410
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM IST 
                          Sunday,                   10:00 AM-4:00 PM IST

 

 

Legal Compliance Notes

This policy is designed to align with good e-commerce practices under Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, while preserving your ability to prevent fraud, manage operational risks, and maintain transparent customer communication. It should be read alongside your Refund, Return, Shipping, Privacy, and Terms & Conditions policies.